ALL PETS MUST BE ON A LEASH
The health and safety of our clients and community is our priority. We ask if you are feeling unwell, or have a cough or fever. Please cancel or have someone else drop off or pick up your pooch for grooming or kennel services.
*All pets must enter clean, free of fleas and parasites. Since we strive to keep a clean environment a grooming charge may apply if we feel your pet requires such services.
*All pets that use our facilities must be current on vaccines. Proof of Rabies, DHPP (distemper, hepatitis, parainfluenza, parvo), and Bordetella are to be provided before check in - we do not accept Titer tests
*Pets must be in good health and not have been ill with any communicable diseases in the last 30 days before stay at Hometown Kennels.
*Special handling/cleaning fees may apply for senior dogs, aggressive dogs, or dogs requiring extra specialized care.
*We are not responsible for loss of toys, or bedding due to chewing.
*We reserve the right to decline future reservations for pets that are overly aggressive, display excessive barking habits, are not clean, or show signs of stress
*If your dog is left longer than 31 days without payment, you voluntarily relinquish rights of ownership.
*Grooming dogs that are left for the day will incur a day care fee along with grooming fees
*Hometown Kennels may use pictures of your dog during their stay or grooming for social media and advertising
*When you sign the guest agreement you are consenting to emergency medical care in the event your pet becomes ill. We will make every attempt to contact you with the numbers you provide us. If we need to cover your pets vet care it is agreed you will reimburse Hometown Kennels.
*After hours pick up or drop offs can be arranged only in advance, and on a exception basis.
*You understand that pets located in this type of atmosphere are susceptible to communicable disease despite vaccines and upmost care. Hometown Kennels cannot be held liable for such diseases.
*There is a 48 hour cancellation policy for boarding during none peak times or one (1) nights stay will be billed to your account for any cancellation outside of this policy - the cancellation fee for peak times is 3 nights stay.
* 48 hour Cancellation policy also applies to late drop off's and early pick ups, as the kennel space is reserved for your dog, and other dogs are turned away in order to keep the kennel space reserved for your dog.
*fees are based on a 24 hour basis, anything over 24 hours is charged an additional days rate
*minimum 3 day boarding/daycare fee for holidays and long weekends regardless of the length of stay (3 day charge also applies for 48 hour cancellation policy during these holidays)- New Years Eve/Day - Family Day weekend - March Break & both weekends - Easter Weekend - Victoria Day Weekend - Canada Day Weekend - Civic Holiday Weekend - Labour Day Weekend - Thanksgiving Weekend - Remembrance Day Weekend - Christmas & Boxing Day week
*day care services are suspended during specific holidays listed: New Years Eve/Day - Family Day weekend - March Break & both weekends - Easter Weekend - Victoria Day Weekend - Canada Day Weekend - Civic Holiday Weekend - Labour Day Weekend - Thanksgiving Weekend - Remembrance Day Weekend - Christmas & Boxing Day week
*Oral Medication must come dispensed in original container with clear instructions on the bottle, do NOT put in zip lock bags.
*13% HST will be added to all services provided by Hometown Kennels HST # 746210673 RT0001
*payment is due before pick up of you pet